• Timing

Please arrive 15 minutes prior to your appointment to avoid any time lapse for other

clients after you. A late arrival may require a reduced appointment time at a scheduled price.


  • Forms of payment

We accept cash or American Express, Visa, Mastercard or cheques made out to The Powder Room Spa for payment.


  • Gratuities

 Your spa treatment does not include gratuity. It is not required but always appreciated.



  • Cancellation/Rescheduling policy

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. Please provide at least 24 hours’ notice if you need to reschedule a treatment. 48 hours’ notice is required to cancel or reschedule groups of three or more treatments. Late cancellations will be charged 50% of treatments scheduled. No-shows will be charged 100% of treatments scheduled.


Bookings are confirmed with payment. Rescheduling, 24 hours prior to your appointment is free. Rescheduling up to 4 hours before your appointment Is charged 25% of the treatment cost only if the time slot goes unfilled. Rescheduling within 4 hours of the treatment time is charged 50% of the cost only if the spot goes unfilled. No shows are a 100% charge.


  • Quiet please

 Please turn off cell phones or placed on vibrate mode upon check in at Powder Room Spa, and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.


  • Children

 To maintain our serene atmosphere, we ask that you avoid bringing children to the Powder Room Spa. We do however, allow children to enjoy our services under certain guidelines: children under 16 must be accompanied by an adult and all children ages 17-18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.



  • Jewelry/valuables

 If possible, please leave your jewelry and valuables at home as you will not need it for your spa visit. However, if you do decide to bring your valuables, please be mindful to not leave them behind in treatment room.


  • Pregnancy or Medical conditions

 Please be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial. If you are pregnant, massage services are provided only if you are beyond your first trimester.


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